3446Frequently Asked Questions
Users new and established reach out with questions about setting up their accounts, funding them via DANA or e-wallet, understanding how slots differ from live tables, and keeping their details secure with us. This page addresses the most common topics our support team sees each week.
Below, you will find direct answers to account setup, payment methods accepted across Indonesia, game mechanics, and how your personal information is handled. If your specific question is not listed here, our support team is ready to assist you by email or chat during business hours.
For policy details not covered in these answers — such as withdrawal timelines, account closure procedures, or full terms of use — please refer to our legal notice and complete terms of service. We recommend reading those before funding your account, as they explain jurisdiction restrictions and how your data is processed.
- Account and registrationhow to start, KYC verification, password recovery
- Payments and transactionsdeposit and withdrawal via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, and mobile banking
- Game rules and featuresfootball betting, live-dealer tables, slots, and esports markets
- Security and account careaccount protection, data handling, and jurisdiction notice
Our support team fields questions across every part of the platform daily. The answers below reflect how we handle the most common scenarios. Read through the topic groups to find your answer; if you do not find what you need, reach out to us directly and we will guide you through the next step.
Account and registration
On the login page, select the "Forgot password?" link. Enter your registered email address or phone number. We will send you a reset link to your email or an SMS code to your phone within minutes. Click the link or enter the code on the page that follows, then create a new password. If you do not receive the reset email or SMS within five minutes, check your spam folder or contact our support team — we can verify your identity and send the reset manually.
KYC is "Know Your Customer" — it is our process to confirm your identity before we allow withdrawals or higher account preferences. You will upload a clear photo of your national ID, a selfie holding that ID, and proof of your address (such as a utility bill or bank statement dated within the past 90 days). Our compliance team reviews these documents and typically approves them within 24 hours. This process keeps your account secure and complies with local regulations in your jurisdiction.
No. Each person is permitted one account on 3446. Opening multiple accounts under your own name, or a family member's name using your payment method or device, violates our terms and may result in account suspension and forfeited balances. If you already have an account and accidentally create a second one, contact our support team right away and we will close the duplicate for you without penalty.
Log in to your 3446 account, go to "Settings" or "My Account", and select "Edit Profile". You can update your phone number, email address, and other details. Some fields such as your legal name and date of birth cannot be changed after KYC approval — if you need to correct these, you will need to re-submit your KYC documents for our team to review.
Payments and transactions
If a deposit or withdrawal fails, check your bank or e-wallet app first to see whether the money left your account. If it did, the funds were likely rejected by our payment processor — in that case, the amount should return to your account within 2–5 business days. If the funds do not appear and you still do not see them in your wallet, reply with a screenshot of the transaction attempt and we will trace it with our payment partner. For withdrawals, allow 1–3 business days for the amount to reach your DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, or online payment account.
Yes. We accept deposits and withdrawals via e-wallet, mobile banking, local payment, and online payment bank transfers, as well as their linked e-wallet services. To fund your account via bank transfer, log in, go to "Deposit", and select your bank or e-wallet. Follow the on-screen instructions to complete the transfer. For withdrawals, your bank account must match the name on your 3446 account. If you use an e-wallet like e-wallet, mobile banking, or local payment linked to a different bank, we can withdraw to the e-wallet instead.
We accept e-wallets (online payment, e-wallet, mobile banking, local payment, online payment), bank transfers (e-wallet, mobile banking, local payment, online payment), and e-wallet codes. Log in to your account, select "Deposit", and pick the payment method you prefer. Follow the payment provider's prompt to authorize the transfer. Most e-wallet deposits complete instantly, while bank transfers may take up to one business day to appear in your 3446 balance.
Withdrawal limits depend on your account status and KYC verification level. After you complete basic registration, you can withdraw up to a set daily limit. Once KYC is approved, your limit increases. For exact limits, log into your account and go to "Settings" → "Withdrawal Limits", or contact our support team to confirm your current allowance.
Game rules and features
Live-dealer tables are real-time games — blackjack, roulette, baccarat, and Dragon Tiger — hosted in our studio with a real dealer visible on your screen via live camera. You place bets and see the outcome happen in real time. Slots are software-based games such as Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways; they spin automatically based on your bet and result instantly. Live tables require attention during play; slots allow you to set your bet and let the game run.
Our welcome package for new accounts typically includes a deposit bonus on your first deposit. The exact offer varies by region and is displayed during registration — read the terms carefully to understand any playthrough requirements or game restrictions. We do not list fixed amounts in our FAQ because promotions change seasonally. Log in after registration to see your current offer in the "Promotions" section of your account.
Yes. We offer live and pre-match betting on Liga 1, Piala AFF, Champions League, and Premier League matches. Navigate to "Sports" in the menu, select your tournament, and pick a match to view available bet types. Odds update live during the match. You can also set up alerts for upcoming Liga 1 fixtures so you don't miss kick-off times, and place your bets before or during play, depending on the match status.
Our esports section includes Mobile Legends, Free Fire, and PUBG Mobile. These are competitive mobile games with scheduled tournaments and professional leagues. You can bet on match outcomes, tournament winners, and live rounds. Navigate to "Esports" to see the current schedule and available tournaments. Times are shown in your local timezone, so plan your bets around key tournament windows.
Security and account care
Your personal information — name, ID number, address, payment details — is encrypted in transit and stored on secure servers. We do not share your data with third parties except where required by law or to process your deposits and withdrawals. Two-factor authentication (2FA) is available under "Settings" to add an extra layer of protection to your login. For full details on how we collect, store, and use your data, read our privacy policy and terms of service.
Our support team is fluent in Indonesian and English. Contact us by email, live chat, or phone during business hours — we will respond in the language you use. Response times are typically within 24 hours for email and within subject to verification for live chat on weekdays. During peak periods around Idul Fitri and major tournaments, responses may take longer. Always include your account email and a mobile bankingef description of your issue so we can assist you faster.
Reset your password immediately using the "Forgot password?" link on the login page, or contact our support team right away. If you see suspicious transactions, do not wait — report them with your account email and the transaction IDs. We will freeze your account and investigate. Do not share your password or 2FA codes with anyone, even if they claim to be from 3446; our team never asks for these details by email or chat.
3446 services are available only in jurisdictions where local law permits online gaming and sportsbook activities. During signup, we confirm your location. If you are traveling outside an eligible region, your account access may be temporarily restricted. For clarification on whether your location is supported, contact our support team with your city name (such as Jakarta, Surabaya, or Bandung) and we will confirm your eligibility.